Find out below the order cancellations and returns/returns criteria’s

  • Order can be cancelled before the dispatch. After dispatch it can be only RTO.
  • If cancellation made after product has been dispatch, then the customer would only have to pay the 10% fee of total order value.

Cancellation Criteria

  • Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
  • In case of wrong product price or specification mentioned on toolgine.com.
  • Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
  • If area falls under “Non Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
  • Suspected fraudulent information.

Returns

  • In case, if you received a damaged product, it must be reported to us through Register email ID and sent it to via email at care@toolgine.com within 24 hours of delivery with images of the damaged product along with the packaging pictures.(shipment received from courier video clip also need to be send if required)

Guidelines for Returns & Replacement

  • Product is damaged/defective.
  • Differ from the description on the website.
  • Wrong item delivered/Wrong Quantity.

Return Eligibility

  • In case of returning the product, buyer needs to inform us within 7 days of receiving the order. In case, if buyer received a duplicate (differ from the description on the website) or wrong product, it must be reported to us within 24 hours of delivery.
  • Products should be unused.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards (if any), original accessories and in the original manufacturer’s box/packaging as delivered to you.
  • Invoice should be available.
  • Products marked as “non-returnable” on the product detail page cannot be returned.
  • There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers. However, in some cases if we cannot provide return service then customer needs to send the product to us. Once, the product is received by us, then we will reverse the courier charges.

Replacement Eligibility

  • If the product is delivered defective or damaged, in that case, buyer needs to inform us through Register email ID and sent it to (care@toolgine.com) or Call us at +91 7363046609 (Helpline Number) within 24 hours from the time of delivery.

Steps to follow to Return a Product

  • Customer needs to inform us through call/email within 7 days of receiving the order.
  • Product should be unused.
  • Invoice should be available.
  • We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-5 business days.
  • Customer needs to pack the product with Brand packing & paste the invoice on it.
  • Customer will handover the product to the courier boy.
  • Once the pick up is done, product will be sent to us by the courier partner.
  • After receiving the product, quality check will be done over the product by our team which takes 2 days time.
  • If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.

In some cases, where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own only after the request for reverse pickup is raised.

Once sent, customer needs to share the Courier slip along with the following bank details at Care@toolgine.com:

  • Account number
  • Account holder name (Same as registered with toolgine.com)
  • IFSC Code
  • Incase, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.

Other Terms and Conditions

  • toolgine.com is not liable for product installations.
  • Products marked as “non-returnable” on the product detail page cannot be returned.
  • Product Purchase under clearance sale will not be covered under Return policy.
  • Product color can be vary as per availability.
  • Products sold as combo can’t be returned individually.
  • Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
  • In case of refund, If the user not received the refund amount within the timeline, he/she need to inform within next 7 days at care@toolgine.com (user’s bank statement might required).
  • 2.5% transaction charges will be deducted as per payment gateway terms.
  • Credit/Debit Card/Net Banking/Wallets – 3-7 business days
  • If transaction is done by through NEFT and Cheque then customer need to share below mentioned details at our Email Id Care@toolgine.com from registered e-mail id.
  • Account number
  • Account Holder name
  • IFSC Code
  • After receiving the required information for refund, refund will be processed in 3 business days and same will reflect in your account in another 3-7 business days.
  • For EMI payment, refund will be credited in 7-14 business days after cancellation.

Need help?

Contact us at care@toolgine.com for questions related to refunds and returns.