At Toolgine, we deal in industrial tools, machinery, and heavy equipment. Due to the nature of these products, we follow a strict cancellation and return policy to ensure fair usage and smooth operations for both buyers and sellers.

We strongly advise all buyers to carefully review product specifications, usage, and requirements before placing an order.

Cancellation Criteria

Before Dispatch

 

    • Orders can be cancelled only before dispatch from the warehouse.

    • Cancellation requests must be raised within a limited time after placing the order.

    • A processing fee of up to 5% of the order value may be applicable.

After Dispatch

 

    • Once the order has been dispatched, cancellation is not allowed.

    • In such cases, the shipment will be treated as Return to Origin (RTO).

RTO / Post-Dispatch Cancellation Charges

If a buyer refuses delivery or requests cancellation after dispatch:

 

    • buyer will be liable to pay:

       

        • 10%–15% of the total order value, OR

        • Actual forward + return shipping charges (whichever is higher)

❗ Cancellation requests due to reasons such as wrong product selection, change of mind, or preference change will not be accepted after dispatch.

Buyer Responsibility

By placing an order on Toolgine, the buyer agrees that:

 

    • They have carefully reviewed the product specifications, size, capacity, and application.

    • They understand the nature of the product (industrial, heavy-duty, or technical).

    • Toolgine will not be responsible for incorrect product selection made by the buyer.

Order Cancellation by Toolgine

Toolgine reserves the right to cancel any order under the following conditions:

 

    • Incorrect or incomplete delivery address (e.g., missing street details, incorrect PIN code)

    • Product price or specification error on the website

    • Product becomes unavailable or out of stock

    • Delivery location falls under a non-serviceable area

    • Suspected fraudulent or unauthorized transaction

In such cases, a full refund will be issued to the buyer.

Returns

Due to the nature of machinery and industrial products, we maintain a strict No Return Policy, except under specific conditions.

Eligible for Return / Replacement

Returns or replacements will be accepted only in the following cases:

 

    • Wrong product delivered

    • Product received in damaged condition

    • Manufacturing defect in the product

Conditions for Approval

 

    • Issue must be reported within 24 hours of delivery

    • Buyer must provide:

       

        • Clear images/videos of the product

        • Unboxing video (mandatory for damage/wrong product claims)

    • Product must be unused, uninstalled, and in original packaging

Guidelines for Returns & Replacement

 

    • Product is damaged/defective (products will only be eligible for return if they are significantly damaged and result in the machine being non-functional).

    • Differ from the description on the website.

    • Wrong item delivered/Wrong Quantity.

Non-Returnable Cases

Returns will not be accepted in the following situations:

 

    • Wrong product ordered by the buyer

    • Change of mind after delivery

    • Buyer expectation mismatch (e.g., size, capacity, performance misunderstanding)

    • Minor variation in product appearance, color, or brand packaging

    • Used, installed, or damaged products after delivery

    • Products marked as “non-returnable” on the product detail page cannot be returned.

Refund Policy

 

    • Refunds will be processed only after inspection and approval of the returned product (if applicable)

    • In case of approved cancellations:

       

        • Refund will be processed after deducting applicable charges (if any)

    • Refund timeline:

       

        • 5–7 business days after approval

Refunds will be credited to the original payment method.

Important Advisory

⚠️ Important Notice for Buyers

 

    • Most products listed on Toolgine are heavy machinery or technical equipment

    • buyers must ensure the product meets their requirements before placing the order

    • Our team is available for assistance, but final purchase decisions are the buyer’s responsibility
    • Toolgine is not responsible for damage caused by buyer misuse, mishandling, negligence, incorrect use, or unauthorised repair. However, we will review the issue and try to assist with a fair resolution.

Steps to follow to Return a Product

 

    • Product should be unused.

    • Invoice should be available.

    • There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get the product picked up from buyers. However, in some cases if we cannot provide return service then buyer needs to send the product to us. Once, the product is received by us, then we will reverse the courier charges.

    • We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-5 business days.

    • Buyer needs to pack the product with Brand packing & paste the invoice on it.

    • Buyer will handover the product to the courier boy.

    • Once the pick up is done, product will be sent to us by the courier partner.

    • After receiving the product, quality check will be done over the product by our team which takes 2 days time.

    • If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.

    • Incase, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the buyer and in that case buyer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.

Other Terms and Conditions

 

    • Products marked as “non-returnable” on the product detail page cannot be returned.

    • Product Purchase under clearance sale will not be covered under Return policy.

    • Product color can be vary as per availability.

    • Products sold as combo can’t be returned individually.

    • Once the order gets cancelled, amount will be refunded to the buyer based on the payment mode chosen by the buyer at the time of placing the order.

    • In case of refund, If the user not received the refund amount within the timeline, he/she need to inform within next 7 days at [email protected] (user’s bank statement might required).

    • 2.5% transaction charges will be deducted as per payment gateway terms.

    • Credit/Debit Card/Net Banking/Wallets – 3-7 business days

    • If transaction is done by through NEFT and Cheque then buyer need to share below mentioned details at our Email Id [email protected] from registered e-mail id.

    • Account number

    • Account Holder name

    • IFSC Code

    • After receiving the required information for refund, refund will be processed in 3 business days and same will reflect in your account in another 3-7 business days.

    • For EMI/Credit Card payment, refund will be credited in 7-14 business days after cancellation.

Need help?

Contact us at [email protected] for questions related to refunds and returns.